At Elvas Treks, we value your satisfaction and aim to provide you with quality products for all your adventures. If you are not fully satisfied with your purchase, we offer returns and refunds under the following conditions:
Returns
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You may request a return within 14 days of receiving your order.
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Returned items must be unused, in original packaging, and in the same condition as when you received them.
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To start a return, please contact us at [email protected] with your order details and reason for return.
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Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days.
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Since we operate with Cash on Delivery (COD).
Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse, neglect, or normal wear and tear.
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Clearance or final sale products.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us within 7 days of receiving your order at [email protected].
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our support team at [email protected].